FAQ
Orders
Where is my order?
Litter-Robot typically ships within 1-3 business days. Delivery times may vary based on your location, the weather, carriers, and other related factors. If your order contains multiple products and/or accessories, these items may ship separately. Log in to your account and click My Orders to see the status of your order, as well as the tracking information for items that have shipped.
How do I update my payment method or address?
If an incorrect payment method or address was used on a recent order, you will need to cancel the order and place a new order on our site. For future orders, log into your account and update your address under My Account or your payment method under Payment Methods.
What do I do if my order says it has been delivered but it’s missing?
Log in to your account and click My Orders to see the status of your order, as well as the tracking information for items that have shipped. If your order has been delivered but it’s missing, please submit a support request and include your order number and address so we may start a trace with the carrier.
